Terms & Conditions
About Us
This web site is owned and operated by Medi Supplies Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Please note that our operating hours are Monday-Friday 9am to 5pm, except for bank holidays.
Our Contact details:
MediSupplies, 1st Floor Fleetsbridge House,
Fleets Corner Business Park, Nuffield Road,
Poole, BH17 0LAUnited Kingdom
Phone: 0800 160 1621
Fax: 0800 160 1622
Email: sales@medisupplies.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Once an order has been received it is sent through our systems promptly to ensure your order is picked, packaged and despatched in as least time as possible to meet your expectations on delivery. This does mean that amending orders can sometimes be difficult once your order has been placed, as it may have already been picked from our warehouse. We endeavour to accommodate our customers’ needs, but we cannot guarantee that an order can be amended once it has been placed.
Prices Unless stated to be fixed for a stated period, MediSupplies Ltd reserves the right to change prices at any time without prior notice. All prices are excluding VAT.
Delivery and Charges Unless stated to be fixed for a stated period, MediSupplies Ltd reserves the right to change delivery thresholds and charges at any time without prior notice. Delivery threshold is for total order values excluding VAT.
Online Product Images and Descriptions Images on the site may differ slightly from the products supplied. In such an event, the product supplied by MediSupplies Ltd will still be fit for the purpose of its intended use.
Overseas Orders Medi Supplies Ltd reserves the right to treat orders from Customers outside of the UK on an individual basis.
Shipping And Handling
Please note that Direct Ship products being delivered off Mainland Great Britain may be subject to supplier confirmation or an additional carriage charge. Our friendly sales team will contact you regarding the order if necessary.
We reserve the right to charge for re-shipping of orders due to customer error when entering delivery details. If we receive notification of an error within delivery address with sufficient time before that order is despatched, we will make every effort to amend the delivery address details.
Despite our best efforts there are parts of the UK we cannot reach with a next day delivery service. For a full list of locations and postcodes which are likely to require additional days in transit please click here.
Delivery Schedule
All orders received before 4:30pm will be despatched same day. Orders placed after 4:30pm friday or during the weekend will be despatched on the following Monday. 95% of orders will be delivered next working day for in-stock* items only. Spend over £65 before VAT and carriage and your order will be despatched free of charge.
*Next day delivery only applicable on stocked items, non stocked items will have additional days in transit. Non stocked items are identifiable by green text on the product page, please contact us for delivery times. These include (but aren't exclusive to) medical furniture, bespoke items, pharmaceuticals and vitamins and supplements.
Back Orders
If your item is not in stock, we will back order for you.
Tax Charges
For orders made from the UK or the European Union, 20.0% VAT is added. For information on products that can be VAT exempt for consumer customer orders please see our VAT Exemption page.
Credit Card Security
Your security against fraud and identity theft is of paramount importance to us. All online transactions paid for by credit or debit card are processed via SagePay (formerly Protx) secure servers to ensure total peace of mind. We never hold any credit card details ourselves.
We accept payments from the following card types:
- Visa
- Mastercard
- Visa Electron
- Visa Debit
- PayPal
- Amazon Payments
Guarantee
30 day no quibble guarantee* - if for any reason you are not TOTALLY SATISFIED with your purchase, simply email us at sales@medisupplies.co.uk or call us on 0800 160 1621 within 30 days upon receipt of goods and we will provide a full refund, the option to credit your account or send replacement goods.
*Custom made products, direct ship items, pharmaceuticals, vitamins and supplements can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.
Limit of Liability
We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption; neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
Reaching Us
If you need to reach us, please email us at sales@medisupplies.co.uk, alternatively, you can call on 0800 160 1621 or fax us on 0800 160 1622 or write to us at: MediSupplies, 1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, Poole, BH17 0LA United Kingdom
Returns Policy
Statutory Cancellation Rights: You have the statutory right to cancel your order within 14 days from the day your goods arrive.
MediSupplies Ltd. Cancellation Rights: Medi Supplies Limited extends this from 14 days to a full 30 day period from the day goods are received as part of our no quibble guarantee. The following illustrates our cancellation rights against your statutory cancellation rights:
| Statutory Rights | MediSupplies Ltd. Returns Policy | |
|---|---|---|
| Period for cancellation | 14 days | 30 days |
| Free return of goods? | Yes | Yes |
| Refund the costs of shipping the item back to us in the event of cancellation? | No | Yes |
| Refund of costs of shipping the item back to us if large direct ship item or custom product? | No | Please enquire - dependent upon location and manufacturer policies |
| Refund of outbound shipping costs if defective? | Yes | Yes |
| Refund of outbound shipping costs if cancelled? | Yes, cheapest method of shipping | Yes, cheapest method of shipping |
To download a PDF copy of the correct Freepost address please click here.
Faulty Goods Returns
If at any time during the lifespan of your product it develops a fault or stops working, you have the right to return the item for a full refund or replacement*. Simply contact our Customer Service Department on sales@medisupplies.co.uk or 0800 160 1621 for a returns form.
*Custom made products, direct ship items, pharmaceuticals, vitamins and supplements can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.
30 Day Guarantee Returns Process
If for any reason you wish to return your purchase to us under our 30 day no quibble guarantee, this must be done within 30 days of receipt of goods*. Products should in their original packaging and in a sellable condition. Please follow the following procedure:
- Email Customer Service at sales@medisupplies.co.uk or call on Freephone 0800 160 1621 who will provide you with a returns number
- They will provide you with instructions on how to return the goods to us free of charge
- Please ensure that you provide the correct details of the person who should be credited
- When returning goods please ensure that you include the returns form that Customer Service provide you with and your returns number quoted when you arranged your return
As part of the no quibble guarantee goods should be returned in a re-sellable condition, if you have any doubts about packaging goods for return, please ask Customer Services who will advise you on repacking the goods.
*Custom made products, direct ship items, pharmaceuticals, vitamins and supplements can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.
Waste Electrical and Electronic Product Disposal: The Waste Electrical and Electronic Equipment Regulations 2006 (known as the WEEE Regulations) came into effect in the UK on the 1st July 2007. These Regulations are designed to encourage the recycling and environmentally sound disposal of waste electrical and electronic equipment (WEEE) and to reduce the amount being thrown away in household bins and ultimately ending up in landfill.
Every year the UK throws away over 2 million tonnes of waste electrical and electronic equipment. If WEEE ends up in landfill sites, the components of the products can break down to produce toxins that can cause soil and water contamination. This can have harmful effects on natural habitats, wildlife and human health. For this reason, consumers are being encouraged to help minimise the impact of waste on our environment by having their waste electrical and electronic goods recycled or re-used.
At MediSupplies we are aware of our responsibilities under the WEEE Regulations and are providing a free method of disposal of your old electrical or electronic equipment. As a responsible business we are working with our WEEE compliance scheme, Budget Pack, to ensure waste electricals are collected and recycled in an environmentally sound way.
Products that are covered by the WEEE Regulations display a crossed out wheelie bin symbol. This means these items should not be disposed of via normal household domestic waste bins and can be recycled instead.
More information on the proper disposal of electrical waste and to identify your nearest recycling facility please visit www.recyclenow.co.uk.
Errors and omissions excepted